Frequently Asked Questions (FAQ)

What grade of stainless steel do you use?

For all of our tableware (except our cutlery) we use stainless steel grade 304 (18/8) which is the most common food grade steel. It is resistant to corrosion, stains and tarnishing and has high strength and durability.

Our cutlery is made from a higher grade stainless steel 316 (18/10). It has added strength, increased resistance to chloride (salt) and has a more shiny surface.

Is your silicone FDA or LFGB grade?

FDA and LFGB grade silicone are both food safe and safe for human use. LFGB has to meet strict guidelines and is more expensive. LFGB is required for some European countries and is important if you are buying full silicone tableware that food will be in contact with.

The minimum standard for Australia is FDA. The silicone used in our designs does not come into contact with food. Its main purpose is insulation, colour and grip. Therefore to keep with our value of affordability and considering it’s purpose, FDA is all that is required.

All the silicone in our products (except our silicone covers and 2pc lunchbox container lids) use FDA certified silicone. Our silicone covers and 2pc lunchbox container lids are LFGB grade as they may come into contact with some food.

Do you ship your products worldwide?

No. Currently we only ship our products to Australia and New Zealand. Hopefully we can expand to other countries in the future.

How much is shipping?

Shipping cost is $15 flat rate Australia wide and $20 flat rate New Zealand wide. We offer free shipping for all orders over $150AUD.

We also offer $22 express shipping Australia wide. Express shipping is not available to New Zealand.

Why is your shipping so much?

We ship with Australia Post. They are a fast and very reliable service. They also deliver to ALL areas of Australia and New Zealand. They also increase their prices every July and we have absorbed these increases thus far. Stainless steel is quite heavy and our section plate are quite big so this pushes postage up. Once our order volumes increase into the future and we can get a better postage rate (because we are shipping more) then I’m more than happy to pass the saving on to you! Why not get a friend or two and do an order together! That way you can both save on shipping cost and have less environmental impact – win win.

Where are your products made?

Our products are made in China. We work with the most efficient, loyal and trust worthy suppliers who operate with complete compliance with all laws and regulations. We have a great, reliable relationship with our suppliers.

Our main supplier has a signed code of conduct in place. This ensures that there is no child labour, no involuntary labour, no corporal punishment and no discrimination against workers. There is provision of a clean, safe and healthy workplace and environmental protection must follow applicable laws and regulations. Wages, benefits and working hours are established by applicable laws and regulations and workers have freedom of association. 

With our smaller/newer suppliers, once we are happy with their quality/service once and decide to order again and pursue a long term relationship, we will also implement the same code of conduct. 

Do you offer Afterpay?

Not at the moment sorry but will in the future.

Are you releasing an adult collection?

Yes! This has always been on the list. We are going to release an adult set including a round plate, bowl and cup. I’m thinking matchy matchy so you and your little ones can have sets the same colours, yay! Join our mailing list to keep up to date on new products.

When is your next sale?

Originally I didn’t want to do sales at all but I’ve come to learn that a lot of people expect it. We don’t tend to go ‘on sale’ often. Instead, you can save all year round with our ‘Buy more, Save more’ promotion. The more you buy, the more you can save - save up to 20%. More details are on each product page and the discount is applied automatically at checkout. 

Do you have a question that wasn’t answered here?

Feel free to fill in our contact form or message us on social media and we’ll reply as soon as we can.